To return an eligible product, please send your product to:
130-11939 240th Street
Maple Ridge, BC
Please be advised Oak & Ivory does not cover shipping costs on items being returned.
Once your item has shipped back to us, please provide us with the tracking information if applicable.
Once we receive your returned item(s), we will inspect your returned item(s) to ensure they have all tags, original packaging, and are in unused condition. Once approved, we will issue a refund to your original method of payment.
Depending on your location, your exchanged item will have varied shipping timelines. Please see our Shipping Terms for more details.
If you are shipping high valued items ($75+), we suggest using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item(s).